At Albay Electric Cooperative Inc. (ALECO), we are committed to protecting your personal data and ensuring that your privacy is respected in accordance with Republic Act No. 10173, also known as the "Data Privacy Act of 2012."

1. Collection and Use of Personal Information

By applying for electric services with ALECO, you acknowledge and consent to the collection, use, and processing of your personal data, including but not limited to your name, address, contact information, email address, government-issued identification numbers, billing information, and other necessary data for the purpose of processing your application and providing services.

• Verification of your identity and eligibility for services
• Processing and managing your application for electric services
• Billing, payment, and collection of fees
• Providing customer support and responding to your inquiries
• Compliance with legal and regulatory obligations
• Monitoring and improving service quality
• Communicating with you regarding updates, outages, or maintenance

2. Storage, Security, and Retention

ALECO takes the security of your personal data seriously. We implement appropriate physical, technical, and organizational measures to protect your information from unauthorized access, alteration, disclosure, or destruction.

3. Sharing and Disclosure

ALECO may disclose your personal data to third-party service providers, contractors, or partners who are engaged to perform services on our behalf. We may also disclose your information to government authorities or regulatory bodies when required by law.

4. Your Rights

• The right to be informed about how your personal data is being processed
• The right to access your personal data and request a copy
• The right to rectify or update any inaccuracies in your personal data
• The right to request the deletion or restriction of your personal data
• The right to object to the processing of your personal data under certain conditions
• The right to lodge a complaint with the National Privacy Commission

5. Consent

By signing or submitting this consent form, you voluntarily agree to the collection, use, and processing of your personal data as described in this document. You can withdraw your consent at any time by contacting ALECO’s Data Protection Officer.

Contact Information

Should you have any questions and/or concerns regarding this Statement, ALECO's use of your Personal Data, or your rights in relation thereto under the Data Privacy Act of 2012, please do not hesitate to contact the ALECO Data Privacy Officer at the following:

Contact:
Phone: 09173948842
Email: galmodiel.aleco.it@gmail.com